The bottleneck audit
A 30-minute exercise to list everything that waits on you, and sort it into keep, hand off, or drop.
Free guide for service business owners
Your business shouldn’t need you for everything.
The 90-Day Step-Back Plan is a free, practical guide for owners of growing service businesses who are tired of being the bottleneck. Get your evenings back without letting quality slip.
- Find the 20% of tasks that keep you stuck
- A week-by-week plan to hand them off
- Templates for checklists, handoffs and weekly reviews
Get the free plan
28 pages. Instant download. Plus three short follow-up emails with the templates.
What’s inside the guide
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Three parts. One clear plan for the next 90 days.
The handoff system
How to turn what’s in your head into simple checklists your team can follow without calling you.
The weekly owner review
A one-hour weekly rhythm that keeps you in control of the numbers while staying out of the weeds.
Sound familiar?
You built a business. Somehow it turned into a job.
Right now
- Every quote, hire and client issue lands on your desk.
- You answer the same team questions every week.
- Taking a week off feels risky, so you don’t.
- Growth means more hours, not more freedom.
After 90 days of the plan
- Routine decisions are made by your team, using your standards.
- Key processes live in checklists, not in your head.
- One weekly review tells you how the business is doing.
- Your time goes to the work only you can do.
The coaching program
Want help putting it in place? That’s the Step-Back Program.
A 12-week, one-to-one coaching program that walks you through the plan with accountability, templates built for your business and a coach in your corner.
- Weeks 1–3
Map
See exactly where your time goes and what’s holding the business back.
- Time and task audit
- Role and responsibility map
- 90-day priorities
- Weeks 4–8
Systemize
Turn your most repeated work into simple, documented systems.
- Core process checklists
- Client handoff playbook
- Team decision rules
- Weeks 9–12
Lead
Step into the owner role with a rhythm that keeps you in control.
- Weekly owner review
- Delegation conversations
- Next-quarter plan
12 weekly 1:1 callsEmail support between callsTemplate libraryFinal 90-day roadmap
Who it’s for
Is this a fit for you?
A great fit if you…
- Own a service business with a team of roughly 3–30 people
- Have steady demand but feel stuck in day-to-day delivery
- Are willing to set aside about two hours a week for the work
Probably not for you if you…
- Are still validating your first offer or finding first clients
- Want a done-for-you operations manager rather than coaching
- Are looking for a quick fix without changing how you work
MO
Your coach
Hi, I’m Maren.
I’m a fictional coach created for this demo. In a real version of this page, this is where the coach shares their background, why they do this work and how they like to work with owners, in their own voice and with a real photo.
FAQ
Questions, answered
Is the guide really free?
Yes. Enter your name and email and the guide is yours. You’ll also get three short emails with the templates mentioned in the guide.
Do I have to join the coaching program?
No. The guide stands on its own. Many owners use it by themselves. The program is there if you want help putting it into practice.
What kind of businesses is this for?
Owner-led service businesses such as agencies, trades, clinics, consultancies and studios, where the owner is still involved in most decisions.
How much does the coaching program cost?
Pricing is shared on the fit call, once we know it’s a good match. There’s no obligation to join.
What happens on the fit call?
A relaxed 20-minute conversation about where your business is, where you want it to be and whether the program makes sense. No hard sell.
Prefer to talk first?
Book a free 20-minute fit call.
Already know you want help? Pick a time and we’ll talk through your business and whether the Step-Back Program is right for you.
Choose a timeStart stepping back this week.
Get the free 90-Day Step-Back Plan and run the bottleneck audit before Friday.